Frequently Asked Questions

If you’re not receiving emails from Ainslie or his team, please check your promotions folder or spam folder. You can also search your inbox for "Ainslie Macleod." If you're looking for the Weekly Teachings, you can search "Your Weekly Teaching From The Guides". 

If you still need help, email us at [email protected] and we’ll do our best to help.

The Soul World Lounge is, as the spirit guides call it, the heart of our Soul World Membership Community. And it’s where you can interact with Ainslie, Christine, and other Community members.

As a member, you’re not required to participate in the Lounge, but we feel strongly that you’re missing out if you don’t. The Lounge is a remarkably supportive and compassionate space, filled with kindred spirits. And you owe it to yourself to at least check it out before deciding whether or not you want to participate. We maintain a loving and firm Code of Conduct in The Lounge to ensure it's a safe space for all. 

It’s important to note that the Soul World Lounge is a separate website from our member site (where you are now), and therefore, your login for the Soul World Lounge is separate from your login here on the member site.

If you’re ready to join us there now, please click here and then click the “Request to Join” button.

The Lounge resides on the Mighty Networks platform. You can download the Mighty Networks app to your phone or tablet if you'd like. Here's the link for that. 

The Soul World Lounge is our private, members-only forum on the Mighty Networks platform.

It’s important to note that the Soul World Lounge is a separate website from our member site (where you are now), and therefore, your login for the Soul World Lounge is separate from your login here on the member site.

Click here to join us there now! Once there, just click the “Request to Join” button and follow the instructions.

The Lounge resides on the Mighty Networks platform. You can download the Mighty Networks app to your phone or tablet if you'd like. Here's the link for that. 

You may schedule a 60 minute or 90 minute one-on-one session with Ainslie by contacting us at [email protected].

Please be aware that there is a significant wait list for sessions (whether or not you’re a member), and we’re doing our best to accommodate all requests. We thank you for your patience!

More information about Ainslie’s psychic guidance sessions is available on his website.

We are no longer able to provide a member discount for sessions with Ainslie due to the overwhelming number of requests received. While we’ll do our best to prioritize members’ requests, please be aware there will likely still be a significant waiting period. Thank you for your patience and understanding!

If you forgot your password and need to reset it, please follow this link to reset it. (Please note this password reset link will only work when you're signed out of your account.) You'll be prompted to enter the email address used to create your membership account, and a link will be sent to that email to reset your password. 

If you want to change your password and have access to your membership account, follow these steps:

1. Click on the user profile in the upper right hand corner and choose "Settings". (You can also just click the hyperlink.) 
2. Scroll down to the "passwords" sections and type in your current and new password.
3. Scroll back up and choose "Save" in the upper right hand corner.

If you still need help, email us at [email protected] and we’ll do our best to help.

If you want to change your email address for this member website, you may do so in your Settings (you can click the hyperlink or find it under the user profile in the upper right hand corner of this page).

Once you edit the email address on file, be sure to scroll up and choose "Save" in the upper right hand corner of the Settings.

If you still need help, email us at [email protected] and we’ll do our best to help.

You may update your credit card by following these steps:

1. Click here to access your billing details. (You can also go to the user profile in the upper right hand corner of your membership, choose "Settings" and then "Billing".)

2. Choose the three little dots next to your card information

3. Choose "Update card"

4. Enter the new information

5. Choose "Update card" again to save.

If you get stuck along the way, please reach out to us at [email protected] and we’ll do our best to help.

The credit card information you gave when you first signed up for membership will be used to automatically renew your subscription on the same date that you we're first charge the Soul World Community.

Your specific billing date can be found on the purchase history here. (You can also find it by clicking the user profile on the upper right hand corner, choosing "settings" and then "purchase history".) 

All membership dues are processed automatically through our payment platform, Stripe. As a result, we do not keep your credit card information in our system, and are not able to make any changes ourselves.

If you’d like to use another card, or want to update your existing card, go to Billing on the member site, and follow the prompts.

All payments are processed through the online payment processor, Stripe. We do not store any payment data on our site, and are not set up to receive checks for monthly membership dues.

You will need a credit card or debit card to create and continue with your Soul World Community membership.

If your payment is declined, the system will retry the charge a few more times with your card on file. If it continues to be declined, your membership will automatically be canceled, but you will keep access to the membership through the end of your billing period. It’s most likely an issue with the credit card you used when you first created your membership (e.g. expired, replaced, insufficient funds). 

All monthly membership dues are processed through our payment processor, Stripe. As a result, we do not keep your credit card information in our system, and are not able to make any changes ourselves.

However, you may update your existing card or add a different card number by following these steps:

1. Click here to access your billing details. (You can also go to the user profile in the upper right hand corner of your membership, choose "Settings" and then billing.)

2. Choose the three little dots next to your card information

3. Choose "Update card"

4. Enter the new information

5. Choose "Update card" again to save.

If you get stuck along the way, please reach out to us at [email protected] and we’ll do our best to help.

While we hope you stay with us in the Soul World Community indefinitely, we totally understand that life requires priorities, and you may cancel your membership at any time. To do so, simply follow these steps:

1. Click here to access your billing page. 

2. Choose the three dots next to "The Soul World Membership Community"

3. Choose "Cancel this Subscription"

4. The date you will lose access to membership will appear, which is the end of your billing period. Enjoy your membership until then, and know you're always welcome to come back!

If you have any problems or questions, contact us at [email protected].

Cancelling your membership:

Membership dues are automatically processed each month and charged to the card on file until you cancel your membership. You may cancel your membership at any time. To cancel, log into the “Billing” section of the member website. From there, simply click the three dots next to  "The Soul World Community Membership" and choose "Cancel this Subscription." 

You must cancel your membership at least one business day prior to your next billing date, otherwise your membership dues will automatically be processed using your card on file.

You'll have access to membership through the end of your billing period. 

Refunds:

Your payment cycle runs each month beginning on the same date that you were first charged. If you received a free trial, this would be the date you were first charged after your free trial ended.

If you cancel before your monthly billing date, or within three days afterwards, your dues for that month will be fully refunded if requested to [email protected]. There are no refunds for dues paid from previous months.

If you have questions or need help, contact us at [email protected].

We’ve done our best to answer all questions we’ve either already received from members, or think we might receive. That said, if you don’t see your question among the list above, or it wasn’t answered fully, let us know how we can help at [email protected].